This session will unveil new findings about the use of user generated content by eight online newspapers, including the New York Times and the Guardian, the Daily Mail, and the Sydney Morning Herald. The research reveals a very wide range of practices across different publications, and even within publications. The research also includes the voices of uploaders who often don’t even know their content has been used, and explains how they feel about the way they have been treated. Pete Brown will describe some of the shocking practices currently taking place and the panel will respond with their own thoughts about whether and how things can be improved.