He was previously senior social media strategist at National Public Radio and a fellow at the Tow Center for Digital Journalism at the Columbia University Journalism School in New York. He first came to wider prominence by covering the Tunisian revolution on Twitter in late 2010. He developed a large following on Twitter which came to rely on his tweets and retweets of news and information regarding the uprisings across the Middle East. His curation of Twitter feeds, as well as his expertise in the verification of news coming through social media, have made him a major figure in journalism worldwide.
He was a recipient in July 2011 of the Journalism Awards: Special Distinction Award, Knight-Batten Award for Innovation for his Twitter reporting. He subsequently donated the iPhone he used to tweet during the Arab Spring to the American History Museum.
He is the author of Distant Witness (2013).