"The media should invest in the relationship business, and not only in the content business", says Jeff Jarvis. Some online media are building successful communities, enhanced and engaged through soci...
Sarah Laitner
Sarah Laitner is the communities editor at the Financial Times in London. She oversees the FT's social media journalism and newsroom-led engagement with readers. Her previous roles include Brussels correspondent and blogs editor. She joined the FT as a graduate trainee.