Real digital transformation involves more than shiny new things and being agile. These are important for innovation, of course, but can also give a seductive and false sense of forward motion, of beating inertia. Real transition often involves deep and frankly painful long-term-change projects that address not only how fundamental processes work, but also the underlying unconscious operating principles of the organisation and involve difficult changes to power relationships. They take a very long time, demand huge energy from those driving them, but are essential to creating real transition and building a sustainable future. In this session we hear at first hand why these projects are so critical, and how to ensure they deliver what they should.